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Thursday, December 19, 2013

Quick Tour IT training and documentation videos... or How Screencasts Saved My Sanity!

Documentation = EXCITEMENT AND GLAMOUR!

Right? I will be the first to admit that I am not exactly fond of doing documentation for my job. It's mind numbing, even to a geek like me, but it hasta get done!

By documentation, I mean the tracking, recording, and updating of information on all the bits of the agency IT infrastructure; all the router configs, IT service logins, server setups, network addresses, software and hardware configurations, procedures, protocols, and requirements for all the doohickeys.

I have done significant documentation with Google Docs and Sheets. That is certainly a more immediate, more "malleable", and focused view on any given detail of IT knowledge, but to put that kind of documentation together requires a concentrated effort free of distraction. It must also contain a certain amount of Beginner's perspective in order to avoid leaving out "assumed facts". It is hard to put those detail in a "typical usage scenario" context. Producing screencast videos of these details shows the workflow AND captures details on screen that can easily be neglected (or presented in such density as to be overwhelming) in printable docs.

I have been on a mission this week to produce one or two "quick tour" videos a day of mission critical services and admin consoles using Screencast-o-matic. The videos are between 5 and 10 minutes long usually, and are uploaded to the Google Drive directory for my staff IT account. The documentation is then securely shared with select senior staff as contingency. Finally, I created a subdomain to consolidate and make the entire list of videos accessible at quicktour.arcofcc.org.

Being a mostly solo support person with the majority of knowledge trapped in my skull, I am understandably concerned about providing the MOST transfer of that knowledge to a form easily accessed and digested by someone besides me if the need arose. If I am doing this right, someone with a reasonable amount of Windows and WAN/LAN experience should be able to spend a day or two watching these videos and have a solid grasp of the lay of the IT land around here if the someone who is me is not available.

If there's one thing I strive for in this job, it's to be prepared. An IT department cannot be prepared without documentation. Producing these kinds of videos is not all that needs doing to achieve this goal, but it serves a lot of information efficiently. I predict that this will help me fill out the agency "tech library" in record time.

Not that I'm going anywhere!

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