I'm Jack Riggen, IT Coordinator at Contra Costa ARC. I've been on staff here since April of 2007, happily supporting staff members in their efforts to support our clients and their families.
This is, hands down, the best job I've ever had. It's also one of the most challenging, in that I am the only IT person on staff, supporting 200+ computers at 11 sites, in use by 350 staff members. I have had to develop strategies and find tools that help me maximize my presence and minimize technology hassles experienced by the people who I'm here to help.
With this blog I am also hoping to provide some insight to other "Lone IT Rangers" out there in the NP world, working for the greater good. We're in this together people. I hope my trials and learning opportunities can help you get the most from your IT infrastructure!